MTN, mobile telecommunications company, plans to gradually stop allowing its customers to use scratch cards as rechargeable devices. The scratch card was first offered in 2020, and as of June 30, this year, it will no longer be available.
Nevertheless, consumers can still use credit transfers at any MTN customer experience centre to redeem the value of their scratch cards after the deadline. Customers will then have to buy data or airtime through the myMTN app, Ayoba, and mobile money (MoMo) in order to recharge.
Digitalization
Chief Sales and Distribution Officer, Samuel Addo, said in a statement issued by the business last Thursday that the action was consistent with MTN’s plan to pioneer digital solutions in Ghana and beyond and complemented the government’s digitalization drive.
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He added that eliminating scratch cards was one way to support environmental preservation, give consumers more control over their digital consumption, and improve the effectiveness of customer service.
“The phasing out of the scratch cards is one of the avenues to help us protect the environment, empower customers to drive digital usage and make customer service delivery more efficient.
“As part of our commitment towards a clean environment, customers enjoy 50 per cent bonus on all recharges done via mobile money,” the statement said.
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